Our Return Policy
At Baby Whimsy, we want you to love every item you receive. Because many of our products are custom-made and personalized, our return policy is outlined below.
Returns & Exchanges
Personalized & Custom Items
Due to the nature of personalized products (including custom names, dates, and designs), all custom items are final sale and cannot be returned or exchanged unless there is a defect or error on our part.
Non-Personalized Items
We accept returns on non-personalized items under the following conditions:
- Item must be unused, unwashed, and in original condition
- Return request must be made within 14 days of delivery
- Customer is responsible for return shipping costs
- See Return Process
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we will make it right.
Please contact us within 5 days of delivery with:
- Your order number
- A clear photo of the issue
We will offer a replacement or refund at no additional cost.
Return Process
- Email us at hello@babywhimsy.com with your order details
- Wait for return approval and instructions
- Ship the item back (if applicable)
- Once received and inspected, your refund will be processed within 5–7 business days
Refunds
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for your bank or credit card company to process the refund
Non-Returnable Items
- Personalized/custom products
- Final sale or clearance items
- Used or washed items
Contact Us
For any questions or concerns, please reach out:
Email: hello@babywhimsy.com
Website: www.babywhimsy.com
Our Promise
We stand behind our products and are committed to making sure you have a positive experience. If something isn’t right, we’ll do our best to fix it.